pjoke FAQ — Answers to All Your Questions

Yes, pjoke is a fully mobile-first platform. You can open the site and play all games directly from any modern Android or iOS browser — Chrome, Firefox, or Safari. No separate app download needed. Just keep your data or Wi-Fi connection active and your browser up to date, and everything will work fine.

If the connection drops, the ongoing round is completed on the server and the result is saved. When you log back in, your balance and bet history will display correctly. For live casino, you can rejoin the same table once the connection is restored. If a hand or spin appears to be lost due to a connection issue, contact support — they will check the logs and assist you.

On Android Chrome: open the three-dot menu in the top corner of the browser, then select "Add to Home screen". On iPhone Safari: tap the share icon at the bottom, then choose "Add to Home Screen". This creates an app-like shortcut — no separate installation required.

Old cached data can sometimes slow down page loading. On Android Chrome, go to Settings → Privacy and security → Clear browsing data → Cached images and files. On Safari, use Settings → Safari → Clear History and Website Data. If the problem persists after clearing the cache, try switching networks (Wi-Fi or mobile data) and contact support.

Yes. You can log in to your pjoke account from any device. Your balance, bet history, and bonuses stay in sync across all devices. However, being logged in on two devices at the same time may cause a session conflict — so logging in on a new device will automatically log out the previous one.

No. For security reasons, pjoke only approves withdrawals to bKash, Nagad, Rocket, or Upay accounts registered in the player's own name. If the account name and wallet name do not match, the request will be rejected. Attempting to use a third-party wallet can complicate the account verification process.

Yes, pjoke offers 24/7 withdrawal service. You can submit a request at any time — night, weekend, or public holiday. Standard processing time is 5–30 minutes. For bank transfers, the bank's own clearing time may apply.

Pending means your request was submitted successfully and is being processed. It is usually completed within 5–30 minutes. If more than 30 minutes have passed, contact live chat or email [email protected] with your request number. The support team is active 24/7 and will resolve it quickly.

The minimum withdrawal amount at pjoke is ৳1,000. This limit is the same for all methods — bKash, Nagad, Rocket, Upay, and bank transfer. If your balance is below ৳1,000, a withdrawal request cannot be submitted; play a bit more to increase your balance and then try again.

For the welcome bonus, you need to meet the wagering requirement. The requirement is 10 times the bonus amount — on the bonus only, not the deposit. For example: if you receive a ৳1,000 bonus, you need to place ৳10,000 in bets before you can withdraw winnings from that bonus. Once the requirement is met, follow the standard withdrawal process.

Select "Nagad" on the payment page, enter the amount, and send it to the Nagad number provided by pjoke. After sending, submit the transaction ID on the site. Your balance is usually credited within a few minutes. You must send from Nagad to Nagad — direct transfers from other mobile banking services to Nagad are not supported.

The minimum deposit at pjoke is ৳500 — this is the same for all methods: bKash, Nagad, Rocket, Upay, and bank transfer. For your first deposit, you have the chance to receive up to 100% of the deposit as a welcome bonus, up to ৳20,000. For example: deposit ৳1,000 and get an extra ৳1,000 bonus to start with a total of ৳2,000.

Select "bKash" on the deposit page and note the designated number and amount. Use "Send Money" from the bKash app or USSD (*247#) — not the "Payment" option. After sending, submit your bKash transaction ID on the site. A mismatch in amount or an incorrect number may delay the deposit, so double-check all details.

Deposits are usually processed within a few minutes. If more than 15 minutes have passed, contact live chat or [email protected] with your transaction ID and the time of transfer. If manual verification is needed, the support team will complete it quickly. If a deposit fails, the money is returned automatically — speak to support before sending again.

Minimum and maximum bet limits at pjoke's live casino vary by table. Standard tables are suited for smaller bets, while VIP and high-stakes tables allow higher limits. The specific limits for each table are shown on screen before you sit down, making it easy to choose a table that suits you.

Teen Patti is a three-card comparison game — both the dealer and the player receive three cards, and the higher combination wins. Andar Bahar is even simpler: a joker card is placed, then you bet in advance on which side — left (Andar) or right (Bahar) — will receive a card of the same value first. Both games are fast-paced and very familiar to Bangladeshi players.

Baccarat is a card game where you place a bet on one of three outcomes: "Player", "Banker", or "Tie". Both sides receive two cards; the side closest to a value of 9 wins. 10s and face cards are worth 0. The rules are fixed — you don't make any card decisions, you just choose which side to bet on. It is one of the easiest live table games to get started with.

A Roulette wheel has numbered pockets from 0 to 36. You can bet on a specific number, a group of numbers, red or black, odd or even, or the ranges 1–18 / 19–36. Betting on a specific number pays more but has lower odds; betting on red/black gives higher odds but a lower payout. Beginners are better off starting with colour or odd/even bets.

Live tables from providers including Evolution Gaming and Ezugi feature professional dealers — most operate in English or their local language. Some tables have Bengali-speaking dealers. A chat box is available on almost all tables. For any issue, pjoke support is available in Bengali at any time — via live chat or email.