pjoke Privacy Policy
How your personal information is collected, stored, used, and kept secure — transparency is a core principle at pjoke.
Introduction & Core Principles
pjoke is a mobile-first online betting platform operated for users in Bangladesh. We believe your personal information belongs to you, and protecting it is our responsibility. This Privacy Policy ("Policy") describes what information pjoke collects, why it collects it, how it is used, and what rights you have over your information.
By using our platform, you are considered to have been informed of the terms of this Policy. If you disagree with any part of this Policy, please contact us or stop using the service.
This Policy has been recently updated and may change at any time. If significant changes are made, we will notify you by email or through a platform notification.
What Information Is Collected
pjoke collects information in two ways: directly from you, and automatically from your device and browser.
Information You Provide Directly
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification documents (national ID card or passport)
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
- Messages and information sent to the support center
Automatically Collected Information
- IP address and device identifier
- Browser type and operating system
- Activity logs on the platform (login times, game history, transaction records)
- Information collected through cookies and similar tracking technologies
- Referral source and page navigation patterns
Purpose of Using Your Information
pjoke uses collected information only for the following legitimate purposes:
- Account management: completing registration, verifying identity, and keeping your account active.
- Service delivery: providing betting, gaming, and casino services without interruption, and resolving technical issues.
- Financial transaction processing: verifying and completing deposit and withdrawal requests — via all accepted methods including bKash, Nagad, Rocket, Upay, and bank transfer.
- Security and fraud prevention: detecting suspicious activity, preventing unauthorized access, and maintaining the integrity of the platform.
- Customer support: resolving your questions and complaints via live chat and email ([email protected]).
- Responsible gaming: monitoring usage patterns to identify potentially risky behavior and provide the necessary support.
- Platform improvement: analyzing user experience to improve service quality.
- Legal obligations: retaining and disclosing information as required to comply with applicable laws and regulations.
Data Sharing & Third Parties
pjoke never sells your personal information to third parties. However, information may be disclosed in specific circumstances:
Service Providers
Payment gateways, identity verification agencies, and technology partners — who act solely on our instructions and have committed to protecting your information.
Legal Authorities
When disclosure is legally required in response to a court order or a lawful request from a government or regulatory body.
Business Transfers
In the event of a merger, acquisition, or sale of the business, information may be transferred — however, the new controller will also be required to comply with this same Privacy Policy.
Emergency Protection
If disclosing information is deemed necessary to protect the safety of a user or a third party, it may be disclosed on a limited basis.
Outside the circumstances listed above, your information will not be shared with any third party without your consent.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the pjoke website and application. These are small data files stored in your browser that help improve your experience.
Essential Cookies
These cookies are necessary to maintain your login session, verify security, and ensure the core functionality of the platform. They cannot be disabled.
Functional Cookies
Used to remember your language preferences, game history, and personalized settings. Disabling them may limit certain features.
Analytical Cookies
Help improve the service by analyzing overall user behavior. The option to disable these cookies is available in browser settings.
Most modern browsers allow you to manage cookies. However, disabling essential cookies may prevent pjoke from functioning properly.
Data Retention & Security
pjoke follows industry-standard technologies and processes to protect your personal information.
SSL Encryption
All data transmitted between you and our servers is protected by SSL (Secure Sockets Layer) encryption, which prevents unauthorized access by third parties.
Secure Server Environment
Your information is stored on servers protected by firewalls and access controls. Only authorized personnel can access the information they need.
Data Retention Period
Information for active accounts is retained for as long as the service is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations.
Regular Audits
Our security measures are maintained at the highest standard through regular reviews and testing. If a security incident occurs, we will notify you in a timely manner.
Important: no data transmission over the internet is completely secure. We make every effort to ensure maximum protection, but no system is 100% impenetrable. You also bear some responsibility for keeping your account password confidential and notifying us immediately if you notice any suspicious activity.
Your Data Rights
pjoke is committed to ensuring you have control over your personal information. You have the following rights:
Right to Access
You have the right to know what information we hold about you and to request a copy.
Right to Rectification
If your information is inaccurate or incomplete, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted — unless there is a legal obligation to retain it.
Right to Object to Processing
You have the right to object to receiving marketing messages or to specific uses of your information.
Right to Data Portability
You have the right to receive a copy of your information in a structured, machine-readable format.
Right to Restrict Processing
In certain circumstances, you can request that processing of your information be temporarily suspended.
To exercise these rights, contact us at: [email protected]
Protection of Minors
pjoke strictly provides services only to those aged 21 and above. We do not knowingly collect or process the personal information of any minor.
If we become aware that a minor has created an account or provided information, we will immediately close that account and delete the associated information. The identity verification process is an important part of enforcing this restriction.
If you believe a minor is using our platform, please inform us at [email protected].
Policy Changes & Updates
pjoke may update this Privacy Policy from time to time. When changes are made, a new version will be published on this page with the date of the change noted.
For significant changes, we will send a notification to your registered email address or within the platform. If you continue using the platform after the changes, you will be considered to have accepted the updated Policy.
To request a copy of a previous version, you can write to [email protected].
Contact Us
If you have any questions, concerns, or requests regarding your data rights under this Privacy Policy, please reach out to us through the following:
- Email: [email protected]
- Live Chat: available 24/7 — log in to the platform and chat directly
- Support languages: Bengali and English
- Response time: we aim to respond as quickly as possible
Stay Safe on pjoke
Alongside keeping your information secure, we are committed to making your gaming experience the best it can be. Learn more about responsible gaming.
Learn About Responsible Gaming